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Returns Policy

Quirky Cow Gifts offers a 30 day money back guarantee on all of our items should they be damaged in transit or arrive faulty. Simply return them for a replacement, store credit or refund. 
Please choose your items carefully as we do not automatically accept refunds or exchanges if you simply change your mind or for an incorrect choice. Please contact our customer service team to see whether you are eligible. If the customer service team accepts your request for a return or an exchange, we will gladly issue you with a credit note for the purchase price of the item only, or allow an exchange to the equal value of the original item. A shipping charge will need to be paid on all replacement items.

Damaged or Faulty Items:
 
If your item(s) have arrived damaged, are faulty, not as described on our website or if it does not do what it is supposed to, you must contact our customer service department within 14 days of receiving the item(s) to notify us and arrange for a replacement to be shipped. The damaged/faulty item must be received by Gifts Australia in no later than 30 days from the date of delivery in order to take advantage of our Returns Policy. 
 
You may choose between an exchange, refund or store credit. For items that cannot be replaced, a full refund or credit will be offered.
 
How to return your item:
 
1. Contact the Quirky Cow  Customer Service team via email info@quirkycowgifts.com or phone 02 4232 2266. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Merchandise Number (RMA).
 
2. Send your item to the return address provided, in its original packaging, with a note included stating your RMA and order number.
 
3. As soon as the return has been received, a replacement product will be shipped and you will be notified of the new shipping details via email.
 
IMPORTANT:
  • You must contact our customer service team within 14 days of receiving your item(s) to notify us of any problems.
  • The return must be received by Quirky Cow Gifts within thirty (30) days of the item(s) being delivered to the recipient.
  • Replacement product will only be shipped after the faulty item has been received by Quirky Cow Gifts.
  • If you feel that your return falls outside of our policy, then please contact us on 02 4232 2266  to discuss your requirements with one of our customer service team members.